Sessions last for 45 minutes. They'll take place in person at home, at school (with school's permission) or online.

We can be flexible with the focus of your child's sessions, e.g. if your child is happier talking whilst baking or building with Lego, then that's what we'll do (with your permission, of course)!

We'll identify areas of concern with you during the Discovery Session, but we'll be flexible enough to explore any other challenges that your child may share during a mentoring session.

Yes. One of the main advantages of self-funded mentoring is that we can provide a service during the school holidays.

Holiday support is especially useful for children transitioning to a new environment or for children who struggle with changes to routine.

Of course, your mentor will want to spend some holiday time with their own family, but this will be agreed in advance so your child is prepared.

We recommend telling your child that you're seeking some support for them. It's really important that they understand what's happening right from the start and feel like they have a choice as to whether they want to give mentoring a go.

We recommend showing them our website and Facebook page so they can familiarise themselves with Patsy (as they will meet her first) and, later on, their mentor.

We recommend stressing to them that we all have experience of supporting children with neurodivergence and that nothing is likely to faze us!

In the unlikely event of your child being unable to engage, please contact Patsy via admin@key2confidence.co.uk.

We ask parents to commit to a minimum of six sessions. However, the best results are seen after 12 sessions. By this time, we've built a strong bond with a child, they've felt comfortable opening up to us and we've helped them to overcome challenges so they feel confident in their ability to cope as support is reduced. That said, the door will always be open if circumstances change and your child would benefit from more support in the future.

Sessions are invoiced and paid for in advance in blocks of three.

If your child is sick, please email their mentor on their Key2Confidence email address, CCing admin@key2confidence.co.uk. If possible, please give at least 12 hours notice.

The time has already been reserved for that child so the session will be billable, as normal. In extenuating circumstances, we may be able to make other arrangements at our discretion.

If the mentor is unwell, we will give as much notice as possible (to a named email address) and roll the session over.

Please book a free Discovery Meeting via Calendly so we can discuss your needs and let you know when we can help.

The child or young person will need access to a laptop with Zoom, a quiet room and the necessary support to log in.

We use a range of security measures including private email boxes, anonymised notes and lockable storage. Find out more in our confidentiality and data protection policies.

Yes. With your child's agreement, we'll give you a short feedback summary after each session. This will normally be emailed to you within 48 hours.

If your child has school-related issues, an independent mentor can act as a bridge between them and school. Some children need reassurance that we're not here to force them back into an uncomfortable situation. However, we will happily provide feedback about what school can do to help.